1
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When you're given your time to go through the questions, these first questions, your job is to identify

2
00:00:07,930 --> 00:00:09,910
the keywords in the question.

3
00:00:10,830 --> 00:00:14,220
Because that's what the answer will connect to.

4
00:00:15,480 --> 00:00:16,210
Okay.

5
00:00:16,230 --> 00:00:16,830
Wrong.

6
00:00:17,220 --> 00:00:20,310
If you're if you're sitting there and saying, well, I'm looking at the answer choice.

7
00:00:20,310 --> 00:00:26,610
I'm looking to hear if I hear if I hear two or if I hear the word moth, I'm looking to hear which words

8
00:00:26,610 --> 00:00:27,330
I hear.

9
00:00:27,420 --> 00:00:32,010
If you're doing it that way, that's why you're getting so many wrong or why it's so difficult for you.

10
00:00:33,000 --> 00:00:34,800
You have to listen for.

11
00:00:35,860 --> 00:00:39,160
The choice that's is connected to the key words.

12
00:00:39,250 --> 00:00:41,470
So for number 11, the key words are.

13
00:00:42,280 --> 00:00:45,100
Time for volunteering aloud to each employee.

14
00:00:45,610 --> 00:00:47,200
That's what I'm listening for.

15
00:00:48,250 --> 00:00:49,510
For number 12.

16
00:00:49,660 --> 00:00:52,090
The employee said volunteering improved.

17
00:00:52,090 --> 00:00:52,720
What?

18
00:00:53,470 --> 00:00:54,490
What does that say?

19
00:00:54,490 --> 00:00:56,470
Volunteering improved.

20
00:00:56,710 --> 00:00:58,030
I'm listening for language now.

21
00:00:58,030 --> 00:01:00,940
They're not going to say the exact words of the question.

22
00:01:00,940 --> 00:01:02,100
They're going to paraphrase it.

23
00:01:02,110 --> 00:01:03,850
That's what makes it more difficult.

24
00:01:04,390 --> 00:01:12,430
Number 13, I'm listening for how the staff helped unemployed people, and sometimes it's a really good

25
00:01:12,430 --> 00:01:15,100
idea to just put the language in your own words.

26
00:01:16,040 --> 00:01:24,710
Number 14 I'm listening for the new volunteering project is what the local what they started a new volunteering

27
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project with a local is either going to be a local school, a local park or a local charity.

28
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But I'm listening for it's starting a new.

29
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I probably should have highlighted the word new.

30
00:01:34,880 --> 00:01:37,760
Also, number 15, we're listening.

31
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We're looking for a location.

32
00:01:39,110 --> 00:01:42,740
Where will the digital inclusion day be held?

33
00:01:42,740 --> 00:01:44,270
Where will it be held?

34
00:01:44,900 --> 00:01:45,380
Where?

35
00:01:45,380 --> 00:01:46,430
What place?

36
00:01:47,330 --> 00:01:51,740
And number 16, what should the staff do if they want to participate?

37
00:01:52,160 --> 00:01:54,800
What should they do if they want to participate?

38
00:01:55,810 --> 00:02:00,100
As I said, you're going to hear information for all the answer choices.

39
00:02:00,370 --> 00:02:03,280
Only one of them is connected to the key words.

40
00:02:03,280 --> 00:02:04,750
That's what you're listening for.

41
00:02:05,200 --> 00:02:05,620
All right.

42
00:02:05,620 --> 00:02:06,790
So I'm going to go ahead.

43
00:02:06,790 --> 00:02:09,460
Let me check if there's a question and then I'll go ahead and get started.

44
00:02:09,730 --> 00:02:10,820
No questions.

45
00:02:10,860 --> 00:02:11,380
Okay, good.

46
00:02:11,380 --> 00:02:12,520
I'll go ahead and get started.

47
00:02:25,340 --> 00:02:28,520
Now listen carefully and answer questions.

48
00:02:28,520 --> 00:02:30,080
11 to 16.

49
00:02:33,310 --> 00:02:34,840
Thanks for coming, everyone.

50
00:02:35,490 --> 00:02:35,830
Okay.

51
00:02:35,830 --> 00:02:42,100
So this meeting is for new staff and staff who haven't been involved with our volunteering projects

52
00:02:42,100 --> 00:02:42,520
yet.

53
00:02:43,060 --> 00:02:50,800
So basically the idea is that we allow staff to give up some of their work time to help on various charity

54
00:02:50,800 --> 00:02:53,050
projects to benefit the local community.

55
00:02:53,950 --> 00:02:58,150
We've been doing this for the last five years and it's been very successful.

56
00:02:59,310 --> 00:03:03,330
Participating doesn't necessarily involve a huge time commitment.

57
00:03:03,570 --> 00:03:12,510
The company will pay for 8 hours of your time, can be used over one or two days all at once, or spread

58
00:03:12,510 --> 00:03:14,670
over several months throughout the year.

59
00:03:15,590 --> 00:03:19,070
There are some staff who enjoy volunteering so much.

60
00:03:19,070 --> 00:03:23,270
They also give up their own free time for a couple of hours every week.

61
00:03:23,570 --> 00:03:25,670
It's completely up to you.

62
00:03:26,330 --> 00:03:32,780
Obviously, many people will have family commitments and aren't as available as other members of staff.

63
00:03:34,270 --> 00:03:40,150
Feedback from staff has been overwhelmingly positive because they felt they were doing something really

64
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useful.

65
00:03:40,900 --> 00:03:46,270
Nearly everyone agreed that volunteering made them feel more motivated at work.

66
00:03:47,040 --> 00:03:52,950
They also like building relationships with the people in the local community and felt valued by them.

67
00:03:53,490 --> 00:03:58,110
One or two people also said it was a good thing to have on their CVS.

68
00:03:59,650 --> 00:04:05,230
One particularly successful project last year was the Get Working project.

69
00:04:06,010 --> 00:04:10,240
This was aimed at helping unemployed people in the area get back to work.

70
00:04:10,960 --> 00:04:17,410
Our staff were able to help them improve their telephone skills, such as writing down messages and

71
00:04:17,410 --> 00:04:23,020
speaking with confidence to potential customers, which they had found quite difficult.

72
00:04:23,710 --> 00:04:30,580
This is something many employers look for in job applicants and something we all do without even thinking

73
00:04:30,580 --> 00:04:32,230
about every day at work.

74
00:04:33,860 --> 00:04:36,650
We've got an exciting new project starting this year.

75
00:04:36,980 --> 00:04:43,100
Up until now, we've mainly focused on projects to do with education and training, and we'll continue

76
00:04:43,100 --> 00:04:47,390
with our reading project in schools and our work with local charities.

77
00:04:47,840 --> 00:04:53,660
But we've also agreed to help out on a conservation project in Redfern Park.

78
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So if any of you fancy being outside and getting your hands dirty, this is the project for you.

79
00:05:01,340 --> 00:05:06,890
I also wanted to mention the annual Digital Inclusion Day, which is coming up next month.

80
00:05:07,610 --> 00:05:11,510
The aim of this is to help older people keep up with technology.

81
00:05:11,510 --> 00:05:18,410
And this year, instead of hosting the event in our own training facility, we're using the ICT suite

82
00:05:18,410 --> 00:05:21,620
at Hill College as it can hold far more people.

83
00:05:22,490 --> 00:05:29,030
We've invited over 60 people from the Silver Age Community Centre to take part, so we'll need a lot

84
00:05:29,030 --> 00:05:31,010
of volunteers to help with this event.

85
00:05:32,130 --> 00:05:38,040
If you're interested in taking part, please go to the volunteering section of our website and complete

86
00:05:38,040 --> 00:05:39,090
the relevant form.

87
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We won't be providing.

88
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Okay.

89
00:05:50,650 --> 00:05:52,450
We're going to go on to the next part.

90
00:06:22,670 --> 00:06:27,170
Before you hear the rest of the talk, you have some time to look at questions.

91
00:06:27,170 --> 00:06:28,820
17 to 20.

92
00:06:48,920 --> 00:06:51,500
Now listen and answer questions.

93
00:06:51,500 --> 00:06:53,120
17 to 20.

94
00:06:56,320 --> 00:06:59,980
The participants on the digital inclusion day really benefited.

95
00:07:00,310 --> 00:07:06,190
The majority were in their seventies, though some were younger and a few were even in their nineties.

96
00:07:06,640 --> 00:07:10,240
Quite a few owned both a computer and a mobile phone.

97
00:07:10,240 --> 00:07:13,000
But these tended to be outdated models.

98
00:07:13,390 --> 00:07:20,620
They generally knew how to do simple things like send texts but weren't aware of recent developments

99
00:07:20,620 --> 00:07:22,420
in mobile phone technology.

100
00:07:23,050 --> 00:07:27,190
A few were keen to learn, but most were quite dismissive at first.

101
00:07:27,430 --> 00:07:31,870
They couldn't see the point of updating their skills, but that soon changed.

102
00:07:32,700 --> 00:07:34,830
The feedback was very positive.

103
00:07:35,010 --> 00:07:41,280
The really encouraging thing was that participants all said they felt much more confident about using

104
00:07:41,280 --> 00:07:47,460
social media to keep in touch with their grandchildren, who prefer this form of communication to phoning

105
00:07:47,460 --> 00:07:48,990
or sending emails.

106
00:07:49,590 --> 00:07:55,320
A lot of them also said playing online games would help them make new friends and keep their brains

107
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active.

108
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They weren't that impressed with being able to order their groceries online as they liked going out

109
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to the shops.

110
00:08:04,060 --> 00:08:09,100
But some said it would come in handy if they were ill or the weather was really bad.

111
00:08:10,340 --> 00:08:15,710
One thing they asked about was using tablets for things like reading newspapers.

112
00:08:17,300 --> 00:08:18,290
Okay, everybody, I'm sorry.

113
00:08:18,290 --> 00:08:21,670
I'm going to have to play this stuff in the PDF instead of this form.

114
00:08:21,680 --> 00:08:25,940
For some reason it's cutting the audio before it should be cut.

115
00:08:26,180 --> 00:08:32,840
And I know that when I got to question number 16, I don't think you all heard number 16 all the way

116
00:08:32,840 --> 00:08:33,920
through, am I correct?

117
00:08:35,170 --> 00:08:36,700
Did number 16 get cut.

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It did.

119
00:08:45,840 --> 00:08:46,210
Okay.

120
00:08:46,220 --> 00:08:46,600
All right.

121
00:08:46,820 --> 00:08:47,170
Okay.

122
00:08:47,210 --> 00:08:53,810
So from this point forward, everybody, I'm going to play it directly in the PDF instead of the other

123
00:08:53,810 --> 00:08:55,070
one looks better.

124
00:08:55,940 --> 00:08:58,400
But for some reason it keeps cutting.

125
00:08:58,670 --> 00:09:07,880
And I don't know why, but I'll start at 16 so that everybody can hear now when I'm doing it in a PDF.

126
00:09:08,390 --> 00:09:13,670
The only difference is you're going to see me moving the screen and that could be distracting, but

127
00:09:14,240 --> 00:09:16,880
that's the best that I can do in terms of doing it.

128
00:09:16,930 --> 00:09:18,050
Okay, hold on.

129
00:09:51,820 --> 00:09:56,890
Now, listen, the aim of this is to help older people keep up with technology.

130
00:09:56,890 --> 00:10:03,820
And this year, instead of hosting the event in our own training facility, we're using the ICT suite

131
00:10:03,820 --> 00:10:07,030
at Hill College as it can hold far more people.

132
00:10:07,890 --> 00:10:14,430
We've invited over 60 people from the Silver Age Community Centre to take part, so we'll need a lot

133
00:10:14,430 --> 00:10:16,410
of volunteers to help with this event.

134
00:10:17,540 --> 00:10:23,420
If you're interested in taking part, please go to the volunteering section of our website and complete

135
00:10:23,420 --> 00:10:24,500
the relevant form.

136
00:10:25,040 --> 00:10:31,370
We won't be providing any training for this, but you'll be paired with an experienced volunteer if

137
00:10:31,370 --> 00:10:32,720
you've never done it before.

138
00:10:33,590 --> 00:10:39,860
By the way, don't forget to tell your manager about any volunteering activities you decide to do.

139
00:10:42,630 --> 00:10:44,760
Before you hear the rest of the talk.

140
00:10:55,720 --> 00:10:57,850
You have some time to look at questions.

141
00:10:57,850 --> 00:10:59,500
17 to 20.

142
00:11:19,620 --> 00:11:22,200
Now listen and answer questions.

143
00:11:22,200 --> 00:11:23,820
17 to 20.

144
00:11:27,030 --> 00:11:30,660
The participants on the digital inclusion day really benefited.

145
00:11:31,020 --> 00:11:36,870
The majority were in their seventies, though some were younger and a few were even in their nineties.

146
00:11:37,320 --> 00:11:40,920
Quite a few owned both a computer and a mobile phone.

147
00:11:40,920 --> 00:11:43,680
But these tended to be outdated models.

148
00:11:44,070 --> 00:11:51,330
They generally knew how to do simple things like send texts but weren't aware of recent developments

149
00:11:51,330 --> 00:11:53,130
in mobile phone technology.

150
00:11:53,730 --> 00:11:57,900
A few were keen to learn, but most were quite dismissive at first.

151
00:11:58,140 --> 00:12:02,580
They couldn't see the point of updating their skills, but that soon changed.

152
00:12:03,380 --> 00:12:05,540
The feedback was very positive.

153
00:12:05,690 --> 00:12:11,990
The really encouraging thing was that participants all said they felt much more confident about using

154
00:12:11,990 --> 00:12:18,140
social media to keep in touch with their grandchildren, who prefer this form of communication to phoning

155
00:12:18,140 --> 00:12:19,700
or sending emails.

156
00:12:20,270 --> 00:12:26,030
A lot of them also said playing online games would help them make new friends and keep their brains

157
00:12:26,030 --> 00:12:26,630
active.

158
00:12:27,590 --> 00:12:33,560
They weren't that impressed with being able to order their groceries online as they liked going out

159
00:12:33,560 --> 00:12:34,700
to the shops.

160
00:12:34,700 --> 00:12:39,740
But some said it would come in handy if they were ill or the weather was really bad.

161
00:12:41,020 --> 00:12:46,060
One thing they asked about was using tablets for things like reading newspapers.

162
00:12:46,090 --> 00:12:50,530
Some people had been given tablets as presents but had never used them.

163
00:12:50,800 --> 00:12:53,620
So that's something we'll make sure we include this time.

164
00:12:56,840 --> 00:12:58,940
That is the end of section two.

165
00:13:05,910 --> 00:13:06,210
Okay.

166
00:13:06,360 --> 00:13:09,300
I'm going to go ahead and go over the answer choices now.

167
00:13:12,670 --> 00:13:13,990
Number 11.

168
00:13:14,020 --> 00:13:16,300
The answer choice is C.

169
00:13:18,680 --> 00:13:23,510
They say the company will pay for what they said the company will pay for.

170
00:13:23,540 --> 00:13:28,370
That is that is the connection to the company allowing per employee.

171
00:13:29,030 --> 00:13:30,860
8 hours of your time.

172
00:13:31,880 --> 00:13:32,600
Right now.

173
00:13:32,600 --> 00:13:36,860
They say it can be used one or two days or you can spread it over months.

174
00:13:37,220 --> 00:13:41,480
They said that the employees can use 2 hours of their own time.

175
00:13:41,750 --> 00:13:47,600
But that's why you have to listen for the answer choice that is connected to the key words.

176
00:13:47,600 --> 00:13:54,080
And the question when they say it, the company will pay for that is the same as saying the company

177
00:13:54,080 --> 00:13:55,160
will allow.

178
00:13:56,170 --> 00:13:56,830
Right.

179
00:13:56,920 --> 00:13:58,540
8 hours per eight.

180
00:13:58,860 --> 00:14:00,130
8 hours of your time.

181
00:14:00,130 --> 00:14:01,900
So the answer is, see?

182
00:14:03,350 --> 00:14:04,430
The answer is C.

183
00:14:06,500 --> 00:14:06,980
Right.

184
00:14:07,730 --> 00:14:08,120
Right.

185
00:14:08,120 --> 00:14:09,680
He'll or whoever's doing that.

186
00:14:09,680 --> 00:14:12,380
You don't have to put don't put any answers in the box.

187
00:14:14,020 --> 00:14:19,380
The the the box is there for questions.

188
00:14:19,390 --> 00:14:21,160
I'm going over the answers.

189
00:14:21,850 --> 00:14:23,500
Number 12 is B.

190
00:14:24,620 --> 00:14:29,600
Number 12 is B in terms of they say it feedback.

191
00:14:30,870 --> 00:14:32,460
Nearly everyone agreed.

192
00:14:33,360 --> 00:14:35,880
It made them feel more motivated at work.

193
00:14:36,360 --> 00:14:42,210
That is a synonym for or paraphrasing for choice be job satisfaction.

194
00:14:43,740 --> 00:14:46,770
They tried to trap you into choosing choice.

195
00:14:46,800 --> 00:14:52,740
See, when they use the exact word relationship again, you shouldn't be listening for exact words.

196
00:14:54,090 --> 00:14:56,190
Is it a build, a good relationship with the community?

197
00:14:56,190 --> 00:14:58,500
They said nothing about relationship with colleagues.

198
00:14:59,040 --> 00:15:00,720
But they put that there.

199
00:15:00,750 --> 00:15:04,680
Or they said that because they know people are just listening for exact words and that's why they're

200
00:15:04,680 --> 00:15:05,670
getting them wrong.

201
00:15:06,300 --> 00:15:07,830
Number 13 is see?

202
00:15:09,310 --> 00:15:16,270
They said they had a project last year and they said the staff help with phone skills, messaging and

203
00:15:16,270 --> 00:15:19,190
speaking with confidence, which is difficult.

204
00:15:19,210 --> 00:15:22,360
All of those are related to communication skills.

205
00:15:23,340 --> 00:15:29,160
Again, they try to trap you with saying the word employers like job applicants.

206
00:15:29,640 --> 00:15:34,140
They were hoping that somebody would hear the word job applicants and look at choice B and say A job

207
00:15:34,140 --> 00:15:36,150
application and say, Oh, I heard that.

208
00:15:36,510 --> 00:15:39,810
I'm going to pick that as an answer choice and that is wrong.

209
00:15:39,810 --> 00:15:40,920
Please stop doing that.

210
00:15:40,920 --> 00:15:42,000
Number 14.

211
00:15:42,450 --> 00:15:43,770
The answer is B.

212
00:15:45,310 --> 00:15:47,290
They said, we have a new project.

213
00:15:47,530 --> 00:15:51,540
And then they say it up to now, which means in the past.

214
00:15:51,550 --> 00:15:52,750
So it's not new.

215
00:15:52,930 --> 00:15:56,020
Up to now, it's been focused on education.

216
00:15:57,050 --> 00:15:59,360
And instead they're continuing the means.

217
00:15:59,360 --> 00:16:00,380
It's not new.

218
00:16:00,590 --> 00:16:04,730
They're continuing a project for schools and charity.

219
00:16:05,060 --> 00:16:07,550
Then they said, we agreed to.

220
00:16:08,120 --> 00:16:10,010
That means now we're talking about the future.

221
00:16:10,010 --> 00:16:11,840
And they talked about helping out a park.

222
00:16:12,290 --> 00:16:19,040
So the correct answer for 14 is be again, you're listening for language that connects to we'll start

223
00:16:19,040 --> 00:16:19,940
a new.

224
00:16:21,800 --> 00:16:27,110
You're listening for that language continuing does not mean does not connect it to start anew.

225
00:16:27,920 --> 00:16:30,530
Up to now is talking about the past.

226
00:16:30,950 --> 00:16:37,130
Right that's not connected to start a new that's what that's how you have to do multiple choice questions

227
00:16:37,130 --> 00:16:40,340
number 15 the correct answer is be.

228
00:16:42,630 --> 00:16:49,590
So again, listen to the language instead of the training facility instead of as the past.

229
00:16:49,590 --> 00:16:51,720
We want to know where it's going to be held now.

230
00:16:53,070 --> 00:16:54,600
They said we're going to be using.

231
00:16:54,600 --> 00:16:58,870
That means now the place, the suite at Hill College.

232
00:16:58,890 --> 00:17:05,340
So the correct answer is B, they said we invited the community center to take part.

233
00:17:05,460 --> 00:17:06,900
That doesn't mean it's going to happen there.

234
00:17:06,940 --> 00:17:08,280
That's who was invited.

235
00:17:09,130 --> 00:17:09,520
Right.

236
00:17:09,520 --> 00:17:11,860
Listen to that language.

237
00:17:12,720 --> 00:17:14,910
And number 16 is a.

238
00:17:15,760 --> 00:17:19,540
He said, if you're interested, go to the website.

239
00:17:20,140 --> 00:17:21,400
Go to the website.

240
00:17:21,400 --> 00:17:25,150
Is what related to the language of do and action?

241
00:17:26,180 --> 00:17:26,990
You're listening for.

242
00:17:26,990 --> 00:17:30,710
Language is related to you doing something right.

243
00:17:30,710 --> 00:17:34,640
So go to the web, go to the website that's due and complete the form.

244
00:17:35,030 --> 00:17:36,090
That means the correct answer.

245
00:17:36,110 --> 00:17:37,790
Number 16 is a.

246
00:17:38,600 --> 00:17:38,870
All right.

247
00:17:38,870 --> 00:17:41,360
Let me check for any questions before I go forward.

248
00:17:44,010 --> 00:17:47,120
So could you provide us the dates for reading, writing and speaking?

249
00:17:50,710 --> 00:17:51,680
This is.

250
00:17:51,890 --> 00:17:53,320
Och, you're not asking me.

251
00:17:53,330 --> 00:17:56,960
Whoever's asking me that question, you can send me a message and you deem me about that.

252
00:17:57,530 --> 00:18:00,740
When there's a winner, there's a live class every month.

253
00:18:01,200 --> 00:18:01,360
Right.

254
00:18:01,580 --> 00:18:03,080
And I make an announcement.

255
00:18:03,080 --> 00:18:06,230
So it's not something that's done.

256
00:18:06,230 --> 00:18:09,500
It's usually a couple of weeks before I do it, I make an announcement.

257
00:18:09,890 --> 00:18:11,270
That's the way it works.

258
00:18:15,260 --> 00:18:15,620
You all.

259
00:18:15,620 --> 00:18:20,570
You all got to stay focused on the questions related to what we're doing.

260
00:18:24,370 --> 00:18:33,140
And for the next set, four Cambridge Isles 13 Section two for 17 through 2017 and 18 or C.

261
00:18:33,140 --> 00:18:34,930
E or it could be e.

262
00:18:34,930 --> 00:18:35,620
C.

263
00:18:37,070 --> 00:18:41,810
So they said some are younger than 70, so it can't be a.

264
00:18:43,370 --> 00:18:46,340
They said some owned a computer.

265
00:18:47,350 --> 00:18:51,880
So it's not B, they said the phone was outdated.

266
00:18:52,300 --> 00:18:57,430
So that is connected to see old fashioned, outdated, paraphrasing.

267
00:18:57,430 --> 00:18:59,710
That's what you're looking for in the answer choice.

268
00:19:00,670 --> 00:19:04,960
It says they know how to send a send a text so it's not D.

269
00:19:05,500 --> 00:19:08,890
And then it says most were quite dismissive at first.

270
00:19:09,130 --> 00:19:11,440
That means initially show little interest.

271
00:19:11,440 --> 00:19:13,060
That means the answer is E.

272
00:19:14,050 --> 00:19:14,860
Paraphrasing.

273
00:19:14,860 --> 00:19:15,940
That's the test.

274
00:19:16,630 --> 00:19:18,100
19 and 20.

275
00:19:18,430 --> 00:19:20,860
The answer choices are B, d or d.

276
00:19:20,860 --> 00:19:21,430
B.

277
00:19:22,970 --> 00:19:29,240
They said they use social media to keep up using social media to keep it with their grandkids.

278
00:19:29,670 --> 00:19:35,900
That's connected to the language that you're listening for, language that's connected to useful, right?

279
00:19:35,900 --> 00:19:39,170
Because the question says, what activities do they say are useful?

280
00:19:39,710 --> 00:19:42,500
So useful is the big key word there.

281
00:19:43,800 --> 00:19:47,190
You have to hear language that's related to the word useful.

282
00:19:48,960 --> 00:19:50,280
Who prefer not to send.

283
00:19:50,280 --> 00:19:52,230
You prefer to send email.

284
00:19:55,640 --> 00:19:56,090
It should be.

285
00:19:56,120 --> 00:20:02,870
Who prefer not to send email, write the word not to be in there so it's not e and then instead playing

286
00:20:02,870 --> 00:20:05,870
online games helps them make new friends again.

287
00:20:05,870 --> 00:20:07,460
That's connected to useful.

288
00:20:07,700 --> 00:20:10,040
So the other correct answer is D.

289
00:20:10,990 --> 00:20:13,540
They're not impressed with ordering groceries online.

290
00:20:13,540 --> 00:20:16,960
So it's not C they've never used a tablet.

291
00:20:16,960 --> 00:20:17,740
So.